Archive for October 23, 2013

Exceptional Customer Service Helps to Retain Business for Companies

Written by Business Success on . Posted in Customer experience journey, Customer experience metrics, Outstanding customer service

Direct buy

Whether you’re purchasing furniture and appliances from a business like DirectBuy or contacting your credit card company about your account, it is imperative that you have an exceptional customer experience. This is especially true if the company wants to ensure that it will have your business in the future. In order to accomplish this, the company should always be striving for customer experience improvement. Here are some things it can do to make this a reality.

It starts when the customer service representatives treat customers with respect and courtesy. “The Golden Rule” of treating others the way you would like to be treated” cer