Archive for February 15, 2018
If you have a small business, you are probably trying your to save money while also providing the best customer experience that you possibly can. As you consider how to serve your customers, consider the small business answering service.
Why is An Answering Service Important?
Compared to all other forms of customer service contact, telephone customer service produces the highest satisfaction rates. In fact, 69% of customers are most satisfied when they can speak on the telephone to a business. A full 80% of customers say that they prefer to contact a customer service representative over the phone, and what they’re looking for most of all when they call is a quick resolution to their problems. Where the small business answering service comes in is allowing you to have someone