If you have a small business, you are probably trying your to save money while also providing the best customer experience that you possibly can. As you consider how to serve your customers, consider the small business answering service.
Why is An Answering Service Important?
Compared to all other forms of customer service contact, telephone customer service produces the highest satisfaction rates. In fact, 69% of customers are most satisfied when they can speak on the telephone to a business. A full 80% of customers say that they prefer to contact a customer service representative over the phone, and what they’re looking for most of all when they call is a quick resolution to their problems. Where the small business answering service comes in is allowing you to have someone
We’ve all been in the following situation: You call a business for assistance with a particular problem, but you are told that,” all of the customer service representatives are assisting other callers,” and you end up stuck on hold for an indefinite amount of time. You hang up in frustration, disappointed with your customer service experience. Given the opportunity to find assistance elsewhere, you are not likely to return to the business that did not seem to value your time or patronage. You are not alone; 80% of people will hang up the phone as soon as they hear a voicemail, and three-quarters would rather receive a call back than to wait on hold. This is a common scenario, and on average, American brands are losing around $41 billion every year due to poor customer service. Now imagine that you own t