Cell phones have become incredibly commonplace throughout not only the entirety of the United States but in many other places all around the world to boot. Things have evolved quite a bit since the days of the flip phone, and smart phones have since taken over.
There is really no limit to what you can do on your smart phone. You can browse the web and download apps. You can buy clothing or even furniture. You can meet the potential love of your life – or just a casual fling. You can search colleges, search books to read, and manage your bank account. And, of course, you can contact customer service representative if you are having difficulties with any product or service that you might be using. In fact, up to ninety percent, if not more, of all people here in the United States are very much attached to their phones, having it beside them at all times of the day.
Customer service in the modern age has changed in many ways – but has in many others stayed the same. While the mo
We’ve all been in the following situation: You call a business for assistance with a particular problem, but you are told that,” all of the customer service representatives are assisting other callers,” and you end up stuck on hold for an indefinite amount of time. You hang up in frustration, disappointed with your customer service experience. Given the opportunity to find assistance elsewhere, you are not likely to return to the business that did not seem to value your time or patronage. You are not alone; 80% of people will hang up the phone as soon as they hear a voicemail, and three-quarters would rather receive a call back than to wait on hold. This is a common scenario, and on average, American brands are losing around $41 billion every year due to poor customer service. Now imagine that you own t