Archive for March 3, 2016

How a Medical Answering Service Can Save a Life and Your Practice

Written by Business Success on . Posted in Best answering services, Maryland answering service, Office answering service

Call answering service

We’ve all been in the following situation: You call a business for assistance with a particular problem, but you are told that,” all of the customer service representatives are assisting other callers,” and you end up stuck on hold for an indefinite amount of time. You hang up in frustration, disappointed with your customer service experience. Given the opportunity to find assistance elsewhere, you are not likely to return to the business that did not seem to value your time or patronage. You are not alone; 80% of people will hang up the phone as soon as they hear a voicemail, and three-quarters would rather receive a call back than to wait on hold. This is a common scenario, and on average, American brands are losing around $41 billion every year due to poor customer service. Now imagine that you own t