If you’re looking to get into a career of computer technical support, your knowledge of computer hardware, operating systems, applications and good communication skills will come in handy.
Becoming a Desktop Support Technician
1.Get Your Bachelor’s Degree in computer science or other related fields. Cover as much coursework as possible in a variety of technical systems to increase your knowledge and expertise.
2.Acquire an Advance Professional Certification to increase employability as well as your earning potential. Certification also assures clients that they are getting reliable service.
3.Gain Practical Experience with Operating Systems especially the most common ones like Windows and Linux. This knowledge can be acquired during your coursework or through hands-on working experience as an intern or volunteer.
4.Work on Your Customer Service Skills because computer technical support will involve you talking to people online or offline. So you need to communicate well, respond to queries and assure customers under pressure.
5.Prepare your resume by highlighting your strengths in technical know-how, communication and customer support skills. List down all the certification you have in the related field.
6.Aim for Technical Support Positions in your preferred location and at companies that aligns with your interest. Computer technical support has other titles like desktop support specialist or IT desktop support.
As a support specialist, you’ll be working alongside a team, pulling efforts to meet customer expectations and goals. Remember, having the right skill set positions better to handle challenging customer queries and tough technical issues.