The Frustration of Today’s Customer Service

You pulled up to the drive through pharmacy and wait for the car in front of me to finish. When it is your turn, you pull up and see the technician in the window. She looks at you and smiles. You wait. She picks up the phone and says, “Ma’am, did you push the blue button?”

“No,” you respond. You know that she saw you and the blue button is the call button and that this system operates much like ringing a doorbell when the home owner sees you at the door.

“Well that’s how we know someone’s there,” the technician admonishes.

You are beside yourself and since you did not know what to say, you blurt out, “Yet here we are.”

When you shared your story with your mom on the phone the next day, your mom indicated that your father had a similar experience. It turns out that your dad was the only one at the Department of Motor Vehicle and he walks up to the window and the lady working tells him to take a number. He takes a number, sits down, and then the worker calls his number!
To his credit, your father used a little humor and exclaimed, “Oh, look it’s me!”
It is very evident that you simply have to Gotta have a good sense of humor with some customer service representatives. And while it is may be frustrating to deal with customer service, it is likely even more alarming to have to worry about the reliability of products. Especially when it comes to ASTM a666, 6061 aluminum, 3003 aluminum, and other kinds of metal products, it is imperative that there are procedures in place to verify the reliability of the metal goods that are used in the products we use every day.
Economic Growth Must be Coupled with Reliability
The metal fabrication industry is projected to grow by 9% between the years 2016 and 2026, according to the U.S. Bureau of Labor Statistics. None of this growth will matter, however, if consumers cannot rely on the durability of these products and materials. The use of ASTM a666 and a wide range of combined metals spans across many industries. Asa result, it is imperative that the metal industry continue to adhere to its strict standards of oversight. Knowing that the metal products that are used in the cars and planes that you use for travel, for instance, is essential to the consumer confidence that is needed to really grow the economy of this nation.

Looking back just a half decade ago, it is important to note that at that time there were 138,900 sheet metal workers in the U.S. in 2016. As an industry that is relied on by automotive manufacturers, the medical equipment field, and the infrastructure of the nation, details about ASTM a666 and other metals is essential. Consider some fo these other facts about ASTM a666 and other metal production and the role it plays in the American economy:

  • The metal fabrication industry is projected to add 12,000 jobs to the sector over this decade, according to the U.S. Bureau of Labor Statistics.
  • The sheet metal global market is expanding at a continuous average growth rate of 4.09%. This growth was projected for the period of time between the years 2018 and 2022, and experts are waiting to see if the pandemic effects these numbers.
  • Playing a significant role in the economy of the nation, sheet metal currently accounts for nearly $30 billion in U.S. revenue.
  • As a secondary industry that is rivaling the numbers of the initial production of metal, nearly 69% of all steel, which represents more than 80 million tons, is recycled in North America each year.
  • Aluminum in bar, tube, sheet, or plate form, hot or cold rolled steel, and stainless steel are the primary metals most often purchased by consumers today.
  • Environmentalists are encouraged but the fact that as much as 40% of steel production across the globe is made with recycled metals.

Consumer frustration runs high often and these days during the pandemic are no exception. To make sure that consumers do not lose confidence, it is important that there are many steps in place to provide the highest quality products and the best customer service.

Leave a Reply